At AMS Bathrooms LTD, we aim to ensure that every customer is fully satisfied with their purchase. If you are not completely happy with your order, we offer a straightforward 14-day return and refund policy in accordance with UK consumer law.

1. Eligibility for Returns

You may request a return within 14 days of receiving your order, provided that:

  • The item is unused, uninstalled, and in original condition.
  • All original packaging, labels, accessories, and instructions are included.
  • Products must not be damaged, altered, or marked in any way.
  • Bespoke, customised, or made-to-order products are non-returnable unless faulty.

2. How to Request a Return

To start a return, please contact our customer service team:

Email: info@amsbathrooms.co.uk
Phone: (Add number if required)

Please include:

  • Your order number
  • Product name
  • Reason for return
  • Photos (if the item is damaged or faulty)

Our team will respond with the return instructions and the return address.

3. Return Shipping

  • Customers are responsible for arranging and paying for return shipping, unless the item arrived damaged, incorrect, or faulty.
  • Returned products must be securely packaged to avoid damage during transit.
  • AMS Bathrooms LTD is not responsible for items lost or damaged during return shipping.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are processed to your original payment method.
  • Please allow 5–7 working days for the refund to appear in your account.

Shipping charges are non-refundable unless the item was faulty or incorrectly supplied.

5. Damaged or Faulty Items

If your order arrives damaged or faulty:

  • Report the issue within 48 hours of delivery.
  • Provide photos/videos of the damage for verification.

We will arrange a replacement, repair, or full refund at no additional cost.

6. Exchanges

Exchanges are accepted within 14 days, provided the item meets the eligibility criteria.
Customers will need to cover return postage unless the item is faulty.

7. Non-Returnable Items

The following items cannot be returned unless defective:

  • Custom or made-to-order products
  • Items that have been installed or attempted to be installed
  • Clearance or final sale products (if specified on listing)

8. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact:

AMS Bathrooms LTD
Website: https://amsbathrooms.co.uk/
Email: info@amsbathrooms.co.uk